Amanda Dunbar IBCLC

Appointments may be booked by telephone, email or online.

Booking an appointment confirms acceptance of these Terms and Conditions.

Payment is due on the day of your consultation unless agreed otherwise.

Any additional services will be discussed with you before charges are incurred.

Appointments cancelled with less than 24 hours' notice may be charged in full.

Where possible, appointments will be rearranged.

Advice is based on the information available at the time of consultation and current evidence-based practice.

Breastfeeding support does not replace medical care. You should seek advice from your GP, Midwife, Health Visitor or NHS services if you or your baby become unwell.

Your information will be treated confidentially and handled in accordance with my Privacy Policy.

Information will only be shared with your consent unless I have a legal or safeguarding duty to do so.

Clinical records are maintained in accordance with professional, legal and insurance requirements.

If you are unhappy with any aspect of my service, please let me know as soon as possible. I am committed to resolving concerns fairly, respectfully and promptly.

Please see my Complaints Procedure and Privacy Policy for further information.

Last reviewed: June 2026

This Privacy Policy explains how Amanda Dunbar IBCLC collects, uses, stores and protects your personal information.

Amanda Dunbar IBCLC is owned and operated by Amanda Dunbar, who is the Data Controller and is registered with the Information Commissioner's Office (ICO).

As an International Board Certified Lactation Consultant (IBCLC), I am required to practise in accordance with the IBLCE Code of Professional Conduct, which requires me to respect your privacy and maintain confidentiality. Protecting your personal information is therefore fundamental to my practice.

This policy explains:

• what information I collect;
• why I collect it;
• how it is used;
• when it may be shared;
• how long it is retained;
• your rights; and
• how you can make a complaint.

Contact details

Amanda Dunbar IBCLC

Email: enquiries@amandadunbaribclc.co.uk

Address:
24 Gleneagles Drive
Washington
NE37 1PL

Please let me know if any of your personal information changes so I can keep my records accurate and up to date.

During our contact by telephone, email, text message, social media, video consultation or face-to-face appointments, I collect personal information including:

• your name
• address
• telephone number
• email address
• GP details
• your baby's name
• date of birth
• NHS number

I also collect health information relevant to your consultation, including pregnancy, birth, feeding history and any medical information relating to you or your baby.

This information is required to provide safe, effective lactation support and maintain accurate professional records.

I use your information to:

• provide lactation consultations and follow-up support;
• maintain accurate clinical records;
• communicate with you;
• manage appointments;
• process payments;
• comply with legal, insurance and professional requirements;
• safeguard children where necessary.

My lawful basis for processing your information includes:

• performance of a contract;
• compliance with legal obligations;
• your explicit consent where required (particularly for health information);
• legitimate interests in providing safe clinical care.

Health information is classed as Special Category Data under UK data protection law.

Before collecting or processing this information I will obtain your explicit consent unless another lawful exemption applies.

I will never sell your personal information.

Information will only be shared where necessary and appropriate, including:

• with your GP, Health Visitor or Midwife, with your consent, to support your care;
• where I have safeguarding concerns and am legally required to share information;
• with my indemnity provider or legal advisers if required in relation to a complaint or legal claim;
• with my accountant, bank, payment provider or HMRC where required for financial purposes;
• anonymised information may occasionally be used for audit or service improvement.

Any third parties receiving your information are required to keep it secure and process it in accordance with UK data protection legislation.

I take appropriate technical and organisational measures to protect your personal information.

These include:

• locked storage for any paper records;
• encrypted password-protected electronic records;
• password-protected devices;
• up-to-date security software;
• restricted access to records.

Paper records are scanned into secure electronic storage before confidential destruction.

If a personal data breach occurs that is likely to affect your rights or freedoms, I will comply with my legal obligations to notify both you and the ICO where required.

Clinical records relating to children are retained for 25 years, in accordance with professional requirements.

Financial records are retained for six years to comply with HMRC requirements.

Where appropriate, anonymised information may be retained indefinitely for audit or statistical purposes.

Under UK data protection law you have the right to:

• access your personal information;
• request correction of inaccurate information;
• request erasure where appropriate;
• restrict processing;
• object to processing;
• request data portability;
• withdraw consent where processing relies upon consent.

Requests should be sent to:

enquiries@amandadunbaribclc.co.uk

Most requests will be responded to within one calendar month.

I may ask for proof of identity before releasing information.

Requests that are clearly unfounded or excessive may incur a reasonable administrative charge or be refused where permitted by law.

I take all concerns about your personal information seriously.

If you are unhappy with how I have collected, used or managed your personal information, I encourage you to contact me first so that I have the opportunity to investigate and resolve your concerns.

You can make a complaint by:

Email: enquiries@amandadunbaribclc.co.uk

Post:
Amanda Dunbar IBCLC
24 Gleneagles Drive
Washington
NE37 1PL

Please include as much information as possible about your concern.

Once your complaint is received I will:

• acknowledge it within 30 calendar days;
• investigate it without undue delay;
• keep you informed where appropriate;
• provide a written response explaining the outcome and any action taken.

If you remain dissatisfied after I have responded, you have the right to complain to the Information Commissioner's Office (ICO).

Further information is available at:

https://ico.org.uk/make-a-complaint/

My website may contain links to other websites.

I am not responsible for the privacy practices or content of third-party websites and encourage you to read their privacy policies before providing any personal information.

This Privacy Policy may be updated from time to time to reflect changes in legislation or my professional practice.

The latest version will always be available on this website.

I aim to provide safe, compassionate and evidence-based breastfeeding support. If you are unhappy with any aspect of my service, I would appreciate the opportunity to resolve your concerns.

Please contact me by:

Email: enquiries@amandadunbaribclc.co.uk

Post:
Amanda Dunbar IBCLC
24 Gleneagles Drive
Washington
NE37 1PL

Please include your name, contact details and the reason for your complaint.

I will:

• acknowledge your complaint as soon as possible;
• investigate it fairly and objectively;
• contact you if I need further information;
• provide a written response explaining the outcome.

If your complaint concerns the way I have handled your personal information, I will follow my Data Protection Complaints Procedure and acknowledge your complaint within 30 calendar days, in accordance with UK data protection legislation.

If we are unable to resolve your complaint, you may seek independent advice or contact my professional indemnity insurer if appropriate.

Complaints about how I have handled your personal information may also be made to the Information Commissioner's Office (ICO) after I have had the opportunity to investigate.

Further information is available at:

https://ico.org.uk/make-a-complaint/